Cancellation & Refund Policy

1. Money-Back Guarantee

We offer a 100% money-back guarantee under the following conditions:

• Your LLC formation is rejected by the state due to our error or negligence
• We fail to submit your formation documents to the state within 7 business days of receiving all required information
• We provide incorrect or misleading information about our services

To claim your money-back guarantee, you must contact us within 30 days of payment with supporting documentation.

2. Cancellation Policy

2.1 Before Document Submission

You may cancel your order and receive a full refund if:

• You cancel within 24 hours of payment
• We have not yet submitted your formation documents to the state
• You have not received any deliverables (EIN, operating agreement, etc.)

Refund Amount: 100% of service fees paid (minus payment processing fees of approximately 3%)

2.2 After Document Submission

If we have already submitted your documents to the state, cancellation is not possible. However, you may be eligible for a partial refund:

• If documents have been submitted but not yet approved: 50% refund
• If LLC has been approved by the state: No refund available

Note: State filing fees paid to government authorities are non-refundable under any circumstances.

2.3 How to Cancel

To cancel your order:

1. Email us at support@ilovellc.com with "Cancellation Request" in the subject line
2. Include your order number and reason for cancellation
3. We will respond within 24 hours to confirm your cancellation status

3. Refund Policy by Service Package

3.1 Essential Package

3.2 Professional Package

3.3 Premium Package

4. Refund Processing

4.1 Timeline

Approved refunds will be processed as follows:

• Refund approval: Within 3-5 business days of cancellation request
• Refund processing: Within 5-10 business days after approval
• Bank credit: Additional 3-5 business days depending on your bank

Total Timeline: Approximately 10-20 business days from cancellation request to bank credit

4.2 Refund Method

Refunds will be issued to the original payment method used for purchase:

• Stripe payments: Refunded to original card
• Razorpay payments: Refunded to original payment method

5. Non-Refundable Items

The following items are non-refundable under all circumstances:

• Government Fees: State filing fees, annual report fees, and any other government charges
• Third-Party Costs: Banking fees, credit reporting fees, and other third-party service costs
• Completed Services: Any service that has been fully delivered (e.g., approved LLC, obtained EIN)
• Recurring Services: Registered agent services, compliance management (after service period begins)
• Promotional Items: Free consultations, ebooks, and other complimentary services

6. Partial Refunds

Partial refunds may be granted in the following situations:

• Service delays caused by our team (not state processing times)
• Incomplete delivery of promised services
• Service quality issues substantiated with evidence
• Cancellation after partial service delivery

Partial refund amounts are determined on a case-by-case basis and are at our sole discretion.

7. Chargeback Policy

Before initiating a chargeback with your bank, please contact us to resolve any issues. Chargebacks can take 60-90 days to resolve and may result in:

• Immediate suspension of all services
• Forfeiture of any ongoing services or support
• Additional chargeback fees
• Legal action to recover costs

We are committed to working with you to find a fair solution. Please give us the opportunity to address your concerns before initiating a chargeback.

8. Subscription Services

For ongoing subscription services (registered agent, compliance management):

• Cancellation Notice: 30 days written notice required
• Prorated Refunds: Not available for subscription services
• Auto-Renewal: Services renew annually unless cancelled
• Cancellation Effect: Services continue until end of current billing period

9. Exceptions and Special Cases

We understand that exceptional circumstances may arise. We will consider refund requests outside our standard policy for:

• Medical emergencies
• Death of business owner
• Natural disasters or force majeure events
• Proven fraud or identity theft

Please contact our support team with documentation to discuss your specific situation.

10. Satisfaction Guarantee

While we have specific refund policies, our ultimate goal is your satisfaction. If you're unhappy with our services for any reason:

1. Contact our support team immediately
2. Explain your concerns in detail
3. Give us the opportunity to make it right
4. We will work with you to find a fair solution

11. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Us

For cancellation or refund requests, or if you have questions about this policy:

Response Time: We aim to respond to all refund requests within 24 hours on business days.